Refund Policy

1. Booking and Cancellation Policy

Our refund policy is closely tied to the cancellation policies of the various travel service providers, including airlines, hotels, and transportation companies. When you make a booking with My Dream Travel, you agree to adhere to the cancellation terms associated with the specific service or package. It is essential to understand these policies, which may include penalties for cancellations, no-shows, or changes to your travel plans.

Refund eligibility depends on several factors, including the type of booking, the specific travel service provider, and the timing of your cancellation. In general:

- Airline Tickets: Refund eligibility for airline tickets is determined by the fare rules associated with your ticket. Most economy class tickets are non-refundable, while premium class and flexible tickets may be eligible for refunds, subject to conditions.

- Hotel Reservations: Hotel cancellation policies vary widely. Some reservations may be fully refundable if canceled within a specific time frame, while others may be non-refundable.

- Tour Packages and Activities: Similar to hotels, tour packages and activity bookings may have specific cancellation policies. The refund amount is contingent on the terms of the activity provider.

To initiate a refund request, please follow these steps:

Contact Us: Send an email to our customer support team at info@mdtworld.com with the subject line "Refund Request." In the email, provide your booking details and reasons for the refund request.

Review and Assessment: Our team will carefully review your request, including the specific terms and conditions associated with your booking. We will then determine your eligibility for a refund.

Notification: We will promptly notify you regarding the outcome of your refund request. If your request is approved, we will provide you with the refund amount and processing details.

The processing time for refunds may vary depending on the service provider and the method of payment. Here are some key points to keep in mind:

- Credit Card Refunds: Refunds for bookings made using credit cards will typically be credited back to the same credit card used for the original payment. Please allow 7 to 14 business days for the refund to appear in your account.

- Debit Card Refunds: Debit card refunds may take longer and can vary based on your bank's policies.

- Cash and Other Payment Methods: If you paid with cash or an alternative payment method, refunds will be processed via bank transfer or check, which may take additional time.

In some cases, travel service providers may charge cancellation fees, which will be deducted from your refund amount. My Dream Travel may apply a nominal administrative fee for processing refund requests. These fees will be communicated to you during the refund request process.

In cases of events beyond our control, such as natural disasters, political unrest, or pandemics, travel service providers and My Dream Travel may offer alternatives to refunds, such as travel vouchers or rescheduling options. These situations will be handled on a case-by-case basis, considering the circumstances and applicable policies.

We value your trust and are committed to providing transparent and fair refund policies to ensure a worry-free travel experience with My Dream Travel. Our goal is to assist you in every way possible while delivering memorable journeys. Thank you for choosing My Dream Travel as your travel partner.